Refund policy
Every Never Stop Running Co. product is made to order specifically for you. Because of this, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.
Please review the product description and size guide carefully before placing your order.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery at jacob@neverstoprunningco.com.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the entire product and the affected area
• A photograph of the packaging or shipping label when relevant
After reviewing the claim, we may provide a replacement or refund at no additional cost. Eligible damaged, defective, or misprinted products generally do not need to be returned unless we provide specific return instructions.
LOST PACKAGES
If tracking has not updated or your package has not arrived by the estimated delivery date, contact us at jacob@neverstoprunningco.com.
Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. We may ask you to confirm the shipping address and complete any carrier documentation required to investigate the shipment.
SIZE AND FIT
We do not offer returns or exchanges when the wrong size was ordered. Product measurements and fit guidance are available on each product page. Please compare those measurements with a garment you already own before ordering.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed after production begins.
Once an order enters production, it cannot normally be changed or canceled because the product is being made specifically for you.
UNAUTHORIZED RETURNS
Do not mail a product to Never Stop Running Co., Printful, the return address shown on a package, or any fulfillment facility without first contacting us and receiving written return instructions.
Unauthorized returns might not be received, identified, replaced, or refunded. If an approved return is required, we will provide the correct return address and instructions by email.
REFUNDS
Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on your bank or payment provider.
Original shipping charges are non-refundable unless the order was damaged, defective, misprinted, incorrect, or lost in transit.
We cannot refund customs duties, import taxes, or charges assessed by a government or carrier unless required by law.
EXCEPTIONS
We do not accept returns of gift cards, final-sale products, or products damaged through misuse, improper washing, normal wear, or failure to follow care instructions.
YOUR LEGAL RIGHTS
Nothing in this policy limits rights or remedies available to you under applicable consumer-protection law. When local law provides additional cancellation, withdrawal, return, repair, replacement, or refund rights, those rights will apply.
CONTACT
Never Stop Running Co.
Email: jacob@neverstoprunningco.com
Website: https://neverstoprunningco.com